Complaint Procedure

At Business Made Cheaper Utilities, we pride ourselves on offering the very best Customer Service. Occasionally things may go wrong, and if they do, we want to hear from you so we can have an opportunity to put things right. Your feedback will also help us improve what we do. Rest assured we will investigate all complaints with care and due diligence. Customer Satisfaction is our priority, It’s what has kept us in Business for over 10 Years.

If you have any concerns with the service you received from Business Made Cheaper Utilities, please contact us. We will investigate for you and ensure that you have an outcome.

In the first instance, please get in touch with us by Telephone at 0333 335 0472

Please let us have your name and full business details, including your telephone number, email address, and a detailed account of your concerns and the outcome you hope to achieve. If you have a dedicated Account Manager you can also directly get in contact with them via email.

All members of our team are able to & will investigate your concerns and aim to provide you with a resolution within 10 working days.

If your concern is around an energy contract, we will record your complaint and issue you a reference number should you wish to contact us again. Sometimes, we may need to contact a third party, such as an energy supplier, and it may take us a little longer to get back to you. We will keep you updated with progress and an anticipated resolution date.

If your complaint relates to the service or experience you have received from a supplier, we will of course take the time to listen and where applicable raise the issue to the supplier, however, it should be noted that in some circumstances a complaint may need to be raised directly with the supplier and not Business Made Cheaper Utilities

After the investigation is complete, we will send you a review of our decision. If you disagree with this decision and or have further details to provide, we will review it again

If after 8 weeks your complaint is not resolved or if you choose to reject our decision, we will send you a deadlock letter. This letter confirms that you have dismissed our decision. Once you receive this letter, you are entitled to complain to the Ombudsman.

 

The Ombudsman

If you are a micro business, you are entitled to take your complaint to the Ombudsman should your complaint not be resolved either eight weeks after your complaint was first made to us or once you have received a deadlock letter from us.

The Ombudsman’s services are impartial, and the service is free.

 

The Ombudsman’s contact details:

Website: www.ombudsman-services.org

Email: enquiry@ombudsman-services.org

Telephone: 0330 440 1624

Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Our complaint process is available in full via email or free post on request.